Refund policy

All items in our shop are handcrafted and made to order, which means each piece is created specifically for you after your order is placed. Because of this, we do not accept returns or exchanges.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery at red@craftopiawithred.com with a photo of the damage. We will work with you to make it right; either through a replacement or store credit, at our discretion.

Order Cancellations: Cancellations may be requested within 24 hours of placing your order. After that window, production has typically begun and we are unable to cancel or modify your order.

Custom & Personalized Orders: Custom orders are final sale and cannot be cancelled, returned, or exchanged once production has started.

Questions? Reach out to us at Contact Form and we're happy to help.